⭐ OptiTech – Refund & Return Policy

Last Updated: [09-12-2025]

Thank you for shopping at OptiTech.
We want you to feel confident with every purchase you make.
Below you’ll find our clear, hassle-free Return & Refund Policy.

🔵 1. 7-Day Return Window

You can request a return within 7 days of receiving the product.

Returns will be accepted if:

• unused 

• original condition

• original packaging 

•  defective 

👉 No product returns will be accepted if it is used or damaged.

🔵 2. Non-Returnable Products

Some products are not eligible for return for the following reasons:

• Hygiene-sensitive products

• Used or damaged products

• Products labeled “Final Sale”

• Wrong purchase due to customer mistake (color/model selection)

📌 Returns will not be accepted if the AI Smart Glasses device is damaged due to misuse.

🔵 3. Defective or Wrong Item Received

If you:

• Received the wrong item

• damaged item 

• defective product 

However, please email us with pictures/videos within 7 days:

📩 shamimmiaym@gmail.com

We will send a replacement product or provide a 100% refund.

🔵 4. Refund Approval Process

রিটার্ন রিকুয়েস্ট অনুমোদন পেলে:

✔ Our Support Team will provide the return address.

✔ We will check the product when it arrives at our warehouse.

✔ If approved, refund will be processed.

⏳ Refund Time: 5–10 business days
(Time may change depending on payment method)

🔵 5. Return Shipping Cost

Return shipping costs may be borne by the customer, unless:

• We send the wrong product.

• The product is defective.

Then return shipping will be FREE.

🔵 6. Late or Missing Refunds

If you do not receive a refund within 10 days:

   1 Check your bank/card statement

    2 Contact your bank

    3 Then email us:
📩 shamimmiaym@gmail.com

🔵 7. Order Cancellation

Orders can only be canceled if:

  1 The order has not yet been processed

  2 The product has not been shipped from the warehouse

  3 Orders cannot be canceled after they have been shipped.

🔵 8. Exchanges

We only replace items that are defective or damaged.
Exchange for a different color/model is currently not available.

🔵 9. Lost or Stolen Packages

OptiTech is not responsible if the package is shown as “delivered” by couriers.
If the customer provides an incorrect address:

❌ No refund or replacement can be provided.

🔵 10. Contact Us

For any questions regarding refunds or returns, please contact us:

📩 Email: shamimmiaym@gmail.com